Frequently Asked Questions (FAQ)

Welcome to our official Frequently Asked Questions (FAQ) page. We are here to support your every need regarding online shopping at Atelier Fratelli Carbe SRL.

Our team has gathered the most useful information to guide you. Transparency is a fundamental value that guides us at Atelier Fratelli Carbe. Your shopping experience deserves maximum clarity and support. We hope these guidelines are helpful for your needs. If you have any doubts about navigation, we are ready to provide immediate assistance. Our mission is to make every operation on the website extremely simple.

ORDERS AND PURCHASES Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept several secure payment methods for your purchases.

You can pay by Credit Card (Visa, Mastercard, American Express).

We also accept PayPal and convenient Bank Transfer.

Every transaction is processed through high security standards.

The protection of your data is an absolute priority for us.

How do I choose the correct size?

Choosing the right size is essential for your style.

Consult our Size Guide to find conversion charts and specific measurements.

Each product has dedicated instructions to ensure the perfect fit.

If you still have doubts, our staff is at your complete disposal.

We are ready to help you choose the ideal garment for you.

Can I modify or cancel my order after completing it?

Unfortunately, it is not possible to modify a confirmed order.

Cancellation is only possible if logistics has not started preparation.

Contact our Customer Support immediately to check the status of your request.

Our logistics department works quickly to process orders.

Notify us promptly to proceed with any cancellation of your order.

What should I do if an item is out of stock?

Is an item you are interested in currently unavailable?

Enter your email address in the dedicated field on the product page.

We will send you an alert as soon as the item is back in stock in our warehouse.

We constantly monitor the restocking of our artisanal products.

We remain committed to satisfying the requests of all our customers.

SHIPPING AND DELIVERY

What are the shipping times and costs?

Shipping is [FREE if the order exceeds €150 / or costs €7] for all orders placed.

Your order is processed in just one business day.

Delivery times vary from 1 to 3 business days from the moment of dispatch.

Please remember that external factors may affect actual delivery times.

It is not possible to change the shipping address after the order has been submitted.

We organize shipments with reliable and professional partner couriers.

Follow our updates to learn about international shipping methods.

How can I track my order?

After shipping, we will send you a dedicated confirmation email.

Inside, you will find your tracking number.

Use it on the courier's website to monitor the shipment in real time.

Tracking allows you to know the exact location of the package.

We are ready to assist you if there are any problems with tracking.

What should I do if I receive a damaged package or if items are missing?

Damaged package upon delivery? Always accept it with reservations.

Report the anomaly immediately on the receipt provided by the courier.

Report any missing items within 7 days via email to Assistenzafratellicarbe@gmail.com.

Our staff will promptly assist you in resolving any issues.

The quality and integrity of the products sent are always carefully monitored.

Haven't found all the answers to your questions?

Our customer service is at your complete disposal for further clarification.

Contact us at 0931 1386964 or fill out our contact form for direct support.

We are happy to answer all your specific questions about the garments.

Our team of experts is ready to listen to your needs.

We create personalized solutions for those seeking style and artisanal quality.

Thank you for choosing our excellence for your daily fashion.

Continue to consult our resources for more details on our services.