FAQs
Frequently Asked Questions (FAQ)
Need help? Our answers to your most frequently asked questions about Atelier Fratelli Carbe SRL.
ORDERS AND PURCHASES
What payment methods do you accept?
We accept the following payment methods: Credit Card (Visa, Mastercard, American Express, etc.), PayPal , and Bank Transfer .
(Enter your specific payment process details here.)
How do I choose the right size?
To choose the right size for our garments, we recommend consulting our Size Guide , which contains conversion tables and specific instructions for each product.
Can I change or cancel my order after I complete it?
It's not possible to change an order once it's been confirmed. Cancellation is only possible if our logistics department hasn't started processing your order yet. Please contact our Customer Service team immediately.
What should I do if an item is out of stock?
If an item you're interested in isn't available, you can leave your email address in the appropriate field on the product page. We'll notify you as soon as the item is back in stock.
SHIPPING AND DELIVERY
What are the shipping times and costs?
Shipping is [FREE / costs €XX] for all orders.
Your order will be processed within 1 business day. Courier delivery times are estimated at [X] - [Y] business days from when the order is handed over to the courier. Please note that external factors may affect delivery times.
It is not possible to change the shipping address after the order has been placed.
How can I track my order?
Once shipped, you'll receive a confirmation email containing your tracking number. You can use this number on the courier's website to track your shipment.
What should I do if I receive a damaged package or if some items are missing?
If the package is clearly damaged, please accept it with reservations, indicating the problem on the courier's delivery receipt.
Any problems with the integrity or completeness of the items must be reported within 7 days of delivery to our Customer Care via email at Assistenzafratellicarbe@gmail.com .
Didn't find all the answers to your questions?
Contact us at 0931 814733 or fill out our contact form .


